Last updated: 2026-07-18
Technoid ("Technoid", "we", "us", "our") is the developer and operator of BECA — Business Enhanced Concierge AI, a WhatsApp Business messaging, automation, and AI auto-reply platform ("Service"). Marketing information and product demonstrations are published at app-beca.com; the Service itself — including account access, the WhatsApp integration, message processing, and all customer data — is operated at bizbot.cloud.
This Privacy Policy explains what information we collect through the Service, including data received via the WhatsApp Business Platform, how we use and share it, how long we keep it, and how you can access, correct, or delete it. We encourage you to read it in full before using the Service.
This policy applies to:
If you are an end customer messaging a business that uses BECA, that business is the data controller for your conversation; BECA (Technoid) acts as its data processor. Questions about how your specific data is used should first be directed to the business you messaged. Contact details for Technoid as the underlying processor are in Section 9.
Name, business name, business email address, phone number, password (stored hashed), business address, business type/size, and billing details when a paid plan is purchased.
When a Client connects a WhatsApp Business Account to BECA (via Meta's Embedded Signup or manual API credentials), we process, on the Client's behalf and strictly to provide the Service:
We do not sell WhatsApp Business Platform Data, and we do not use it for advertising. It is used exclusively to operate the messaging, automation, and AI-reply features described in this policy, on the Client's instructions.
If a Client enables AI auto-replies, translation, or lead scoring, the relevant message text (and, where applicable, attached images, voice notes, or documents) is sent to our AI processing sub-processor (see Section 4) to generate a response. This content is not used by us or our sub-processor to train models for other customers.
If a Client connects a third-party service to BECA (currently: Shopify), we process the data the Client authorizes us to access — for Shopify, product and order information — solely to display it and let the Client send it to their WhatsApp contacts.
When you visit our sites or use the Service dashboard: IP address, device/browser type, pages viewed, and similar log data, collected automatically for security and service-improvement purposes.
Our marketing site and Service dashboard use cookies necessary for login sessions and, optionally, analytics. The WhatsApp messaging channel itself does not use cookies. You can control cookies through your browser settings.
We use the information above to:
We do not use WhatsApp Business Platform Data or a Client's customer data for our own advertising or marketing purposes, and we do not sell personal data.
We share data only as needed to operate the Service, with the following categories of sub-processors, each bound by confidentiality/data-processing terms:
| Sub-processor | Purpose | Data involved |
|---|---|---|
| Meta Platforms, Inc. (WhatsApp Business Platform) | The messaging channel itself | Message content, phone numbers |
| OpenRouter | AI language-model processing for auto-replies, translation, image/voice understanding, and lead scoring | Message text, and attachment content when relevant |
| Amazon Web Services (S3) | Storage of media attachments (images, documents, audio, video) | Media files |
| Shopify | Only if a Client connects their store | Product and order data |
| Stripe | Payment processing for paid plans | Billing/payment details |
We may also disclose information: (a) to comply with a legal obligation, court order, or governmental request; (b) to protect the rights, property, or safety of Technoid, our Clients, or others; (c) in connection with a merger, acquisition, or sale of assets, with notice to affected Clients; or (d) with your consent.
We retain personal data for as long as a Client's account is active, plus a reasonable period afterward to comply with legal, accounting, or dispute-resolution requirements. A Client may request deletion of their account and associated data at any time — see Section 6.
You can request deletion of your data at any time:
This section also serves as our Data Deletion Instructions for the purposes of the WhatsApp Business Platform / Meta App Review — this page can be linked directly at https://bizbot.cloud/privacy-policy#6-data-deletion.
We use industry-standard technical and organizational measures to protect personal data, including encrypted connections (HTTPS/TLS), access controls, and hashed password storage. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; correct inaccurate data; request erasure; restrict or object to processing; request data portability; and withdraw consent at any time. To exercise any of these rights, contact us using the details in Section 9. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.
Technoid (technoid.ae), operator of BECA
The Service is intended for business use and is not directed at children. We do not knowingly collect personal data from individuals under 16. If you believe a child has provided us with personal data, contact us using the details above and we will delete it.
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page. Your continued use of the Service after a change is posted constitutes acceptance of the revised policy.
By using the Service, you acknowledge that you have read and understood this Privacy Policy.